FAQs: Insurance submissions

> DO YOU ACCEPT INSURANCE?

Clifton Fuller is an out-of-network provider for all insurance plans. Most insurance plans cover his counseling due to his multiple licenses and credential. As an out-of-network provider, clients have greater confidentiality as they have greater control over reports and details released than is available to in-network therapists that they may be required, due to provider contract, to release.

We do not file insurance claims. Clients file their invoices directly to their insurance company. We do provide an invoice after each session, which can be viewed or downloaded via an encrypted email from your patient portal. With that invoice, clients can file claims for direct reimbursement via mail, fax, email (check with your insurance carrier for recommended method to file a claim) or by using a phone app Reimbursify (see info below).

Invoices can be found in your patient portal 'billing’ section. Contact our offices for the encrypted email password (which is different than your patient portal password log-in) or log-in to your portal to access and read the "Encrypted Email Password for Clifton Fuller's Offices" form.

Many of our clients download the phone App: “Reimbursify” (through the App Store or Google Play). This simple App allows you quickly file a claim and track it progress of reimbursement back to you. There are 4 easy steps to use Reimbursify: 1/Register yourself & your family (takes only 1-2 minutes), 2/Find your provider & insurance carrier. Reimbursify will automatically complete your provider’s information for you, 3/File a claim in under a minute, easily file recurring claims in under 10 seconds, 4/Track process and Get reimbursed! (Our offices are not associated with Reimbursify, nor receive any compensation or affiliate compensation of any kind. We only list the program as our clients have used and recommend it).

Contact your insurance carrier to obtain policies, to determine coverage and the requirements to file. Insurance carriers are changing their guidelines during CV-19, so their standard insurance policies may be different during the pandemic.

Payment is due the day of session, except for Court appearances (which must be prepaid 72 hrs. in advance of court appearance). Session are automatically paid by the credit care the client has on file on our HIPAA-compliant site.

Click Here for step-by-step directions to download an invoice.

Click Here for more information regarding steps to submit client claims.

> PAYMENTS ACCEPTED

Mastercard, Novus/Discover, Visa, American Express and HSA (Health Savings Accounts), Debit Cards. For questions about coverage, please contact your insurance carrier regarding your plan's requirements and allowances.